The challenge
Families often know they may be eligible for reimbursement but still face a maze of purchase history, verification, documentation, and submission steps.
The approach
- Started with the real user journey and organized the experience around the next useful action.
- Used AI-assisted product development to move from workflow concept to a working application.
- Kept the interface focused on clarity, reassurance, and process visibility.
What changed
A working product that demonstrates how a complex administrative workflow can become a calmer, guided experience.
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